Windows update impacting certain printer icons and names. Microsoft is working on a solution.
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Windows 11 Support Center.
Windows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn more
Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scanWe would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.
New member01-12-2019 06:53 AM
HP Recommended Product: HP Officejet Pro 6978 Operating System: Microsoft Windows 10 (64-bit)Wanting to set the printer to scan to PDF by defualt, currently its scanning to a JPG
it shouldnt be this hard
Dragon-Fur
45,366 14,957 4,08201-12-2019 05:32 PM
HP RecommendedI do not know what you have tried.
Some printers do not "stick" to the preferred shortcut selection.
This is usually due to the printer software not supporting selection and / or the creation of Custom Shortcuts.
Is that what you are asking?
If you refer to scanning from the printer control panel, the Apps that are available (if any) are the apps available. Period. Unless there is a specific setup available, that's "it".
If you refer to using the Embedded Web Server ( EWS ), then you can adjust the settings as provided in the Webscan setup. If this is the method you are using, there are settings for PDF or JPEG.
If you refer to using the scan software on the computer, there may - or may not - be options that behave in the manner you seek.
If the software is a bit less primitive, there are options.
Disclaimer : The following has been written "on the fly" - a poor method that might have left errors in the content. If you find such errors, my apologies - try to make sense of the intent.
The HP Scan and the HP Scan Extended software both work in a similar manner, that is, you create / select the Scan shortcut you want to use and it should be the shortcut that is "preselected" next time you use the software.
The following example is from HP Scan Extended - the shortcut used during the previous job is presented (in Blue) as the "shortcut for the current job". You have the option to use that shortcut.
The example displays "Photo" shortcut. The "Save to PDF" setup works in the same manner: Select a shortcut and use as is (and leave that as the "preferred" setting for next time you start the software), OR select / create a different shortcut.
Some printers support a lesser known method to create a Scan Profile.
Devices and Printers > Right-Click on your printer
Scan profiles. (wait a bit)
Scan Profiles menu opens
Click " Add " to add a new Profile
Add / Adjust settings, including whether to make the new profile the default
Save Profile to save new profile
Close the main Scan Profiles menu
HP Scan and Capture
Lovely software - Look for it in the Windows Store.
Print (included as FYI only)
Normally, it is nothing more than to set the Printing shortcut you want to use and set it in Printing Preferences (OK to save the selected shortcut / Preference).
Set the Preferences
Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >
Tab Printing Shortcuts > Click / Highlight shortcut > Click Apply > Click OK to exit
If the printer software supports the feature, change the settings as desired, then use “ Save as ” to create a Custom Shortcut.
Windows key + S (search for) Printers and Scanners
Left-Click on (your) Printer > Manage >
Set “preferred settings” for paper, source (tray), other settings
Optional (if / as available): Save As > enter a name for your custom shortcut
Click OK to save the preferences
Check / Adjust the Paper at the Printer Panel
Open Printer Tray, add desired paper type
On the printer panel, Click Modify (wording varies), set the paper size and type, Click OK
NOTE: If the size of the Paper Size is not in the Drop-down list, Select Custom
Download, save, and install HP Scan Extended – Exceptional free HP scan program: HP S can E xtended features include (and are not limited to): Single, Multiple scans, Image and PDF scans, Email as PDF / JPEG, Source selection, Page Size choices include Auto-Detect (extracts image / document boundary). May include OCR (Save as Editable Text).
NAPS2 -- Not another PDF Scanner – free program scans PDF files and image(s) as .jpeg or PDF file(s). Includes OCR. Download, save, and install to use.
Reference and Resources – Places to find help and learn about your Printer
Printer Homepage – “Things that are your printer”
Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more
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