Refrigerators, Freezers and Icemakers
Troubleshooting and Support

Finding support and troubleshooting options for your refrigerator is easy with GE Appliances. If your refrigerator has a QR code on the model/serial tag, similar to the one in the image shown here, just scan it with your smart device and be taken directly to support for your specific model.

Need a replacement water filter? Explore our easy guide to replacement water filters for your refrigerator.

Get Support for Your Refrigerator

Finding support and troubleshooting options for your refrigerator is easy with GE Appliances. If your refrigerator has a QR code on the model/serial tag, similar to the one in the image shown here, just scan it with your smart device and be taken directly to support for specific model.

Need a replacement water filter? Explore our easy guide to replacement water filters for your refrigerator.

Get Support for Your Refrigerator

If your refrigerator has a QR code on the model/serial tag, similar to the one in the image shown here, just scan it with your smart device and be taken directly to support for specific model.

Need a replacement water filter? Explore our easy guide to replacement water filters for your refrigerator.

Refrigerator Troubleshooting and Support Videos

How to Troubleshoot Icemaker Issues

Normal Sounds on Bottom Freezer Refrigerators

How to Adjust Dual Temperature Refrigerator Controls

Troubleshoot an Issue With Your Refrigerator or Freezer

Whether you're trying to troubleshoot an issue to fix yourself, schedule service with a qualified technician, or order a replacement part, we can point you in the right direction. Try our FAQ links below or search our refrigerator support articles to find help.

Refrigerator FAQS

  1. My refrigerator is running, but it is not cool or cool enough.
  2. My water dispenser is not working, dispenser is not getting water.
  3. My water dispenser is dripping or leaking water.
  4. The water flow from my dispenser is slow.
  5. The icemaker in my refrigerator is not working.
  6. Does my refrigerator use climate-friendly R600a refrigerant?

Icemaker FAQS

  1. My icemaker is not making ice, not working.
  2. My dispenser and icemaker are not getting water.
  3. My icemaker is not filling enough.
  4. My icemaker is leaking and dripping water.
  5. My dispenser does not dispense ice cubes. It dispenses crushed ice only.
  6. How much ice should I get in a day?

Refrigerator Service and Repair Options

At GE Appliances, our goal is to ensure your satisfaction, while offering the highest levels of professional service at affordable and competitive rates.

GE Appliance Service
1-800-GECares (1-800-432-2737)
Monday–Friday: 8 a.m.–8 p.m. ET
Saturday–Sunday: Closed