FAQs: Frequently Asked Questions

Frequently Asked Questions

To view materials that show what the budget provides for ED programs and activities, visit our Budget Homepage. Additionally, you may view Budget News to track Congressional action on the Education budget as well as Budget Tables.

Business and Contracts with ED

How can I conduct business with ED?

Contracts and Acquisitions Management, in the Office of Finance and Operations, is responsible for contract execution (solicitation, award, administration, and closeout of all contracts) and other acquisition instruments for the Department including the ten Regional Offices but excluding Federal Student Aid (FSA). For an overview of the contracts process, see Doing Business with the U.S. Department of Education.

Contact Us & General Inquiries

How do I contact the Department to ask a question or file a complaint?

Please visit our Contact Us & General Inquiries page to find our toll free numbers and hotlines. You can call to ask an education question at 1-800-872-5327 or file a complaint with one of our offices.

If you wish to contact Federal Student Aid for questions about your account, including repayment, loan discharge eligibility or applications or to file a complaint go to https://studentaid.gov/help-center/contact or call 1-800-433-3243.

We are looking forward to staying connected! Please sign up for email updates and visit us on Facebook, Twitter, YouTube or one of our many other social media channels.

Education Secretary

Who has been appointed to serve as U.S. Secretary of Education?

Dr. Miguel Cardona was sworn in as the 12 th Secretary of Education on March 2nd, 2021.

The U.S. Department of Education was established as a cabinet level agency in 1980. Since that time the following individuals have served as U.S. Secretary of Education:

Lamar Alexander (1991-1993)

Lauro F. Cavazos (1988-1990)

William J. Bennett (1985-1988)

Terrel H. Bell (1981-1984)

Shirley M. Hufstedler (1979-1981)

Employment Opportunities

How do I seek employment with ED?

Job listings and the application for employment is available on USAJOBS. USAJOBS is the official job site of the Federal government and the Recruitment One-Stop (ROS) resource where you can search for jobs, create resumes, and access information regarding your individual job search.

Family and Community Engagement

How does the Department engage parents and families?

The Department is leveraging the parent and family voice and facilitating discussions between the Department and families and other stakeholders. Raising the next generation is a shared responsibility. When families, communities and schools work together, students are more successful and the entire community benefits. You may wish to access Statewide Family Engagement Centers, resources for parents and families and join our Family Engagement Learning Series.

Federal Register Notices

How do I comment on a federal register notice submitted by the Department?

Regulations.gov is where all comments to federal register notices must be made. You may also access a full list of the Department's most recent federal register notices.

History and Mission

When was ED established and what is its mission?

The Congress established ED on May 4, 1980, as a Cabinet level agency, in the Department of Education Organization Act (Public Law 96-88 of October 1979). Under this law, ED's purpose is to:

ED's mission is to promote student achievement and preparation for global competitiveness by fostering educational excellence and ensuring equal access. To learn more about ED, please explore About ED and our overview of The Federal Role in Education.

Internship Program

How do I apply for an internship with the Department?

ED offers internships for students interested in seeking valuable work experience in government and federal education policy and administration. ED offers internships in the fall, winter/spring, and summer. To review the application process, please visit our Internship program page.

School Ambassador Fellowship

What is the School Ambassador Fellowship Program?

ED designed the School Ambassador Fellowship program to enable outstanding teachers, principals, and other school leaders, like school counselors and librarians, to bring their school and classroom expertise to the Department and to expand their knowledge of the national dialogue about education. In turn, School Ambassador Fellows facilitate the learning and input of other educators and community members. For an overview of the program and to apply to be a fellow visit our School Ambassador Fellowship program page.

Career, Technical, and Adult Education

Adult Education Funding

What funding and resources does the Department offer for professional adults?

The Division of Adult Education and Literacy (DAEL) which is part of the Department's Office of Career, Technical, and Adult Education, administers programs that help American adults get the basic skills they need to be productive workers, family members and citizens. The programs emphasize basic skills such as reading, writing, math, English language competency and problem-solving.

Adult Literacy

How can I find an adult literacy program in my area?

To find a literacy program in your area you can search the National Literacy Directory. The state Director of Adult Education can also provide information about state and federally funded programs. You may also wish to contact a neighborhood library, community college, and city or county human services office for information.

Employment Training

Are there assistance programs for adults to develop work skills?

The U.S. Department of Labor sponsors the CareerOneStop site that provides career, training, and job search resources. For assistance in locating organizations in your state, you may want to use CareerOneStop to find the location of your nearest One-Stop Career Center, where you can go to learn about current job openings and training opportunities in your area.

High School Equivalency

Can I take an exam to receive a diploma or certificate?

You may contact your State Adult Education Agency if you would like to receive the equivalent of a high school diploma or certificate, and subsequently, to gain employment or begin postsecondary education or training. This state agency will provide you with information about the exam that meets the guidelines established by the state and assist you in locating a testing site. Additionally, the state can assist you with locating a record of exam results that were taken in the past.

Learning English

Where can I find an adult English-language learner program near me?

Search by zip code or address to find an English class offered by United States Citizenship and Immigration Services (USCIS) grant recipients in your area. You can also contact the National Literacy Directory at 1-877-389-6874. Information on adult education for English Language Learners (ELL) is also available from the National Clearinghouse on English Language Acquisition (NCLEA).

Professional and Occupational Licensing

How do I obtain my professional or occupational license (nursing, social work, accountant, contractor etc.)?

State licensing and regulatory boards are responsible for licensing and regulating most professions. For more information, please contact the appropriate State Licensing and Certification Agency. You can also visit License Finder to find out which careers require a license and get contact information for the licensure process in your state. The state labor authorities can inform you on whether further certifications are needed for your profession.

Civil Rights

Americans with Disabilities Act (ADA)

Does the ADA apply to schools and colleges?

Title II of the ADA of 1990 prohibits discrimination based on disability by public entities. It applies to any public educational institution. The U.S. Department of Education's Office for Civil Rights (OCR) is responsible for enforcing the ADA provisions with respect to public educational entities and public libraries. OCR also enforces Section 504 of the Rehabilitation Act of 1973, as it applies to educational institutions. Section 504 provides protection against discrimination on the basis of a disability in any programs or activities receiving federal financial assistance. For information on these laws, please visit the Disability Discrimination section of the OCR website. Additional information on ADA is provided by the U.S. Department of Justice.

Civil Rights Data Collection

What is the Civil Rights Data Collection?

The Civil Rights Data Collection (CRDC) is a biennial (i.e., every other school year) survey of public schools required by the Office for Civil Rights (OCR) since 1968.

The CRDC collects data on leading civil rights indicators related to access and barriers to educational opportunity at the early childhood through grade 12 levels.

The CRDC collects data from public local educational agencies (LEA) and schools, including juvenile justice facilities, charter schools, alternative schools, and schools serving only students with disabilities.

Data from the 2000, 2004, 2006, 2009-10, 2011-12, 2013-14, 2015-16 and 2017-18 CRDC surveys are available in the CRDC reporting tool at http://ocrdata.ed.gov.

Information about collecting and reporting data for the CRDC is available at 1-855-255-6901.

File a Discrimination Complaint

How do I file a complaint of discrimination?

The U.S. Department of Education's (ED) Office for Civil Rights (OCR) enforces several federal civil rights laws that prohibit discrimination in programs or activities that receive federal financial assistance from ED. These laws prohibit discrimination on the basis of race, color, national origin, sex, disability, or age. These laws extend to state education agencies, elementary and secondary school systems, colleges and universities, vocational schools, proprietary schools, state vocational rehabilitation agencies, libraries, and museums that receive ED funds. Complaints of discrimination on the basis of any of the referenced categories may be filed with OCR using the online complaint form, or by contacting the U.S. Department of Justice Educational Opportunities Section.

OCR Investigations

Where can I view pending civil rights investigations?

The U.S. Department of Education's (ED) Office for Civil Rights (OCR) publishes as a public service, this list of elementary-secondary and post-secondary institutions under investigation. The list is a snapshot of data on aspects of law that OCR enforces as it existed at a particular point in time (i.e., the last Friday of each month). It is not real-time data. OCR will replace the list with a new data snapshot on the first Wednesday of each month.

Section 504

What is Section 504?

Section 504 of the Rehabilitation Act of 1973 prohibits discrimination based on disability in any program or activity operated by recipients of federal funds. Title II of the Americans with Disabilities Act of 1990 (ADA) prohibits discrimination based on disability by public entities, regardless of whether they receive federal financial assistance.

Examples of the types of discrimination prohibited include inequitable access to educational programs and facilities, denial of a free appropriate public education for elementary and secondary students, and refusal to implement or inappropriate implementation of academic adjustments in higher education. A fuller list of Section 504 and Title II issues OCR addresses appears on the Disability Discrimination page. The regulations for Section 504 and Title II are enforced by OCR and appear in the Code of Federal Regulations here: Section 504 and Title II of the ADA.

Section 504 and Title II also prohibit employment discrimination; complainants may choose whether to pursue such complaints with OCR or with the Equal Employment Opportunity Commission.

Title VI

What is Title VI?

Title VI is a federal law that prohibits any entity that receives federal financial assistance (such as grants or student loans) from discriminating on the basis of race, color, or national origin.

What does "race, color, or national origin" mean within the context of Title VI?

Discrimination on the basis of race, color, or national origin includes discrimination based on a person's actual or perceived race, color, national origin, ethnicity, or ancestry. This includes discrimination based on the country, world region, or place where a person or his or her ancestors come from; a person's limited English proficiency or English learner status; or a person's shared ancestry or ethnic characteristics.

Title IX

What is Title IX?

The U.S. Department of Education's (ED) Office for Civil Rights (OCR) implements Title IX of the Education Amendments of 1972, which prohibits discrimination on the basis of sex in all education programs or activities that receive Federal financial assistance. Title IX applies to institutions that receive federal financial assistance from ED, including state and local educational agencies.

Early Childhood Education

Child Care Resources

Does the Department provide child care resources?

The Child Care Access Means Parents in School program supports the participation of low-income parents in postsecondary education through the provision of campus-based childcare services.

Ultimately, childcare resources are available from the Office of Child Care within the Department of Health and Human Services who supports low-income working families through childcare financial assistance and promotes children's learning by improving the quality of early care and education and afterschool programs.

Early Intervention Services

How do I know if my infant or toddler is eligible for early intervention services?

Part C of the Individuals with Disabilities Education Act (IDEA) provides early intervention services for infants and toddlers with disabilities and their families. These are children birth through age 2 who are experiencing developmental delays, or who have a diagnosed physical or mental condition that has a high probability of resulting in developmental delay. They receive early intervention services through a statewide early intervention system. The state determines if children within that age range (0-2) who are at risk may be eligible to receive services.

The Office of Special Education Programs provides a "one-stop shop" for resources related to Part C of the Individuals with Disabilities Education Act (IDEA) and its implementing regulations. Part C is a program administered by your State; therefore, you may wish to call your State Special Education Agency for further information.

Early Learning Programs

What early learning programs does the Department offer for school readiness?

The Office of Innovation and Early Learning administers discretionary grant programs that promote school readiness and improved learning outcomes for young children from low-income families who live in impoverished communities by providing high quality professional development programs to improve the knowledge and skills of early childhood educators and caregivers in communities with high concentrations of children living in poverty.

The Early Intervention Program for Infants and Toddlers with Disabilities under the Office of Special Education Programs, ensures that appropriate early intervention services are made available to all eligible birth-through-2-year-olds with disabilities and their families, including Native Indian children and families who reside on reservations geographically located in the State.

Head Start Services

How can I locate a Head Start program?

The Office of Head Start (OHS) is administered by the U.S. Department of Health and Human Services (HHS) the OHS manages grant funding and oversees local agencies providing Head Start services. Head Start programs promote school readiness of children birth to five from low-income families by supporting their development in a comprehensive way. Head Start and Early Head Start programs offer a variety of service models, depending on the needs of the local community. You can locate contact information for Head Start or Early Head Start programs with the HHS Head Start Locator.

Elementary and Secondary Education

Afterschool Programs

How do I find a quality after school program for my child?

The Nita M. Lowey 21st Century Community Learning Centers provide academic enrichment opportunities during non-school hours for children, particularly students who attend high-poverty and low-performing schools. The program helps students meet state and local student standards in core academic subjects, such as reading and math; offers students a broad array of enrichment activities that can complement their regular academic programs; and offers literacy and other educational services to the families of participating children.

To locate other afterschool or summer programs in your area, please contact your local school district or visit youth.gov.

Bullying

My child is being bullied in school. How can you help?

In general, policies for handling bullying are developed at the local and state level, as are policies on discipline, school safety and most other issues. For information on these policies and what assistance may be available to you, please contact your child's school district or the state department of education. To determine if student bullying violates any anti-discrimination laws, which protects students against harassment based on race, color, national origin, sex, disability, and age, or to file a complaint of discrimination, contact our Office for Civil Rights. For more information you may visit stopbullying.gov

Certificate of Completion

What is a certificate of completion?

Generally, certificates of completion are used for students with Individualized Education Plans (IEPs) who have not met state graduation requirements but still want to participate in graduation ceremonies with their class. Below are some important facts about certificates of completion:

Charter Schools

What are Charter Schools?

Charter schools are nonsectarian public schools of choice that operate with freedom from many of the regulations that apply to traditional public schools. The "charter" establishing each such school is a performance contract detailing the school's mission, program, goals, students served, methods of assessment, and ways to measure success. Charter schools are accountable to their sponsor— usually a state or local school board— to produce positive academic results and adhere to the charter contract. The basic concept of charter schools is that they exercise increased autonomy in return for this accountability. For the legal definition of a charter school in a particular state, consult your state's charter school contact. The U.S. Department of Education offers grant opportunities, resources and information for charter schools.

Complaint Against a School

How do I file a complaint against a school?

You should address complaints to local or state officials. First address your public school complaint to the local school district and if necessary, to the state department of education.

Constitution Day

What is Constitution Day and what are schools required to do on this day?

Under legislation passed by Congress, all education institutions receiving Federal funding are required to commemorate the signing of the U.S. Constitution, on September 17 of each year. If September 17 falls on a holiday or weekend, Constitution Day is to be commemorated the preceding or following week. To assist students and educators in their studies, the National Archives and Records Administration offers key resources, such as "The Constitution at Work," a matching game connecting primary resources to constitutional articles, and "Exploring the U.S. Constitution," an eBook that explores the roots of the three branches of government. Likewise, free online resources are available from the Library of Congress, the National Endowment for the Humanities, and the U.S. Senate.

Discipline and Safety

I am concerned about discipline and safety in our schools. Where can I get information and assistance?

Policies on school discipline are decided mainly by your local school, school district, and state. Your first step is to contact your school district or state department of education.

The following resources provide information on school safety, order and related topics:

Education Standards and Curriculum

How can I find out about national education standards and curricula?

Some national professional or educational policy organizations have suggested standards and curricula, but there are no federal national standards for any academic area. Education is mainly a state and local responsibility in the United States. When the U.S. Department of Education was created, Congress made clear that the secretary of education and other Department officials be prohibited from imposing "any direction, supervision, or control over the curriculum program of instruction, administration, or personnel of any educational institution, school, or school system." (20 USC 3403). It is left to the states to create standards while states and local agencies develop curricula. To determine specific standards or curricula in your state, please contact your state department of education.

Enrollment in K-12

How do I enroll my child in school?

Enrollment requirements and procedures are set by your state or your school district. For information on how to enroll your child in school, please contact your school district. Your local school district will also be able to give you information on the documents needed to complete the enrollment process, the school your child will attend, and the academic calendar. If you are having problems enrolling your child in school and your local school district cannot assist you, please contact your state department of education.

Every Student Succeeds Act

What is the Every Student Succeeds Act and how can I get a copy of the law?

The Every Student Succeeds Act (ESSA) reauthorizes the Elementary and Secondary Education Act (ESEA), the Nation's education law and longstanding commitment to equal opportunity for all students. ESSA builds on key areas of progress in recent years, made possible by the efforts of educators, communities, parents, and students across the country.

You can view or download the Every Student Succeeds Act (ESSA) or request a paper copy from the U.S. Government Publishing Office.

Homeless Education

What rights do homeless children have to a public education?

Title VII-B of the McKinney-Vento Homeless Assistance Act is intended to ensure that homeless children have equal access to a free appropriate public education (FAPE). The McKinney-Vento program is designed to address the problems that homeless children and youth face in enrolling, attending, and succeeding in school. Under this program, state educational agencies (SEAs) must ensure that each homeless child and youth has equal access to FAPE, including a public preschool education, as other children, and youth. To support the program, the Department provides formula grants to the 50 states, the District of Columbia, and Puerto Rico based on each state's share of Title I funds. Additional information is available on the Assistance for Homeless Children and Youth website and ED's National Center for Homeless Education (NCHE) Technical Assistance Center website.

Limited English Proficiency

My child's first language is not English. What kind of bilingual or English as a Second Language programs are available? How does the Every Student Succeeds Act (ESSA) help my child?

The Every Student Succeeds Act (ESSA) includes provisions and resources geared towards helping States support all student populations, including English Learners. The Department's Office of English Language Acquisition (OELA) provides leadership to help ensure that English Learners and immigrant students attain English proficiency and achieve academic success. The National Clearinghouse for English Language Acquisition (NCELA) collects, analyzes, synthesizes, and disseminates information about language instruction education programs for English Language Learners and related programs. Additionally, laws enforced by the Department's Office for Civil Rights (OCR) requires public schools to take steps to ensure that limited English proficient (LEP) students or English Language Learners (ELLs), can meaningfully participate in educational programs and services, and to communicate information to LEP parents in a language they can understand. OCR offers ELL Resources for students, parents, and education officials.

Locating a School or District

How do I locate a school or district?

The Common Core of Data (CCD) is the Department of Education's primary database on public elementary and secondary education in the United States. CCD is a comprehensive, annual, national database of all public elementary and secondary schools and school districts. You may access their database to locate a public school and a local school district.

Migrant Education Programs

What programs are available for children of migrant families?

The mission of the Office of Migrant Education (OME) is to provide excellent leadership, technical assistance, and financial support to improve the educational opportunities and academic success of migrant children, youth, agricultural workers, fishers, and their families. The OME administers grant programs that provide academic and supportive services to the children of families who migrate to find work in the agricultural and fishing industries. The OME has identified the need for special initiatives in three programmatic areas of the Migrant Education Program (MEP) to help attain the goal of assisting migrant children to achieve challenging academic standards and graduate from high school.

Religion in Public Schools

What is the role of religion and prayer in the public schools?

The relationship between religion and government in the United States is governed by the First Amendment to the Constitution, which both prevents the government from establishing religion and protects privately initiated religious expression and activities from government interference and discrimination. The Supreme Court has repeatedly held that the First Amendment requires public school officials to be neutral in their treatment of religion, showing neither favoritism toward nor hostility against religious expression such as prayer. Accordingly, the First Amendment forbids religious activity that is sponsored by the government but protects religious activity that is initiated by private individuals. The Department has issued Guidance on Constitutionally Protected Prayer and Religious Expression in Public Elementary and Secondary Schools for clarification.

School Lunch Program

What is the school lunch program, and how do children qualify for it?

The National School Lunch Program (NSLP) is a federally assisted meal program operating in public and nonprofit private schools and residential child care institutions. The program, administered by the U.S. Department of Agriculture (USDA), provides nutritionally balanced, low-cost or free lunches to children each school day. Any child at a participating school may purchase a meal through the NSLP.

School Policy

I am concerned about a school policy or its implementation. Can you help?

Education is primarily a state and local responsibility in the U.S. In creating the Department of Education, Congress made clear its intention that the secretary of education and other Department officials be prohibited from exercising "any direction, supervision, or control over the curriculum, program of instruction, administration, or personnel of any educational institution, school, or school system."

For this reason, with a few exceptions related to federal legislation, most questions or concerns about a school policy should be directed to the school district or state department of education. Questions about a teacher, a class, a grade, disciplinary action, or curriculum should all be addressed by the school, school district, or state.

Federal Student Aid

Contact Federal Student Aid

How do I contact the Department’s Federal Student Aid Office to ask a question or file a complaint?

Our Federal Student Aid (FSA) office can respond to your financial aid questions when you visit the StudentAid.gov Contact Us page and select one of the appropriate contact centers and then select 'Email.' You may also reach FSA at 1-800-433-3243. Monday–Friday: 8 a.m.–11 p.m. Eastern time (ET), Saturday-Sunday: 11 a.m.–5 p.m. ET.

To view answers to FSA frequently asked questions or to receive assistance from FSA, please visit the StudentAid.gov Help Center.

1098-E Interest Statement

How can I obtain my 1098-E interest statement?

You will need to contact your loan servicer directly to request your 1098-E. If you are unsure of who your loan servicer is, you may locate that information by logging in to your account on the Student Aid website, or by calling Federal Student Aid at 1-800-433-3243.

529 Plans

What are 529 plans?

All states have college savings programs designed to meet the savings needs of their citizens, known also as Qualified Tuition Plans. These programs seek to make the savings options easier for the average families. There are two types of plans:

Both types of programs are considered "qualified state tuition programs" under the Internal Revenue Code Section 529 (26 U.S.C. 529). This allows earnings to be federally tax-exempt beginning January 1, 2002. Most states exempt earnings from state income tax and some states allow families to deduct the full or a partial amount of their contribution from their state income taxes.

The Internal Revenue Service (IRS) defines eligible institutions as "any college, university, vocational school, or other post-secondary educational institution eligible to participate in a student aid program administered by the Department of Education," including certain foreign institutions. Recent changes include tuition for elementary or secondary public, private, or religious schools. To determine eligibility for higher education institutions, please visit the Federal School Code Search page. Each qualified state tuition program operates under individual state laws, so programs may vary from state to state.

Avoiding Scams

I was contacted by a company that says they work with you, and that I may be eligible for loan forgiveness, is this true?

There are many "student loan relief" companies that for a fee offer to 'assist you prepare forms' to receive loan benefits or services like loan consolidation. These are services you can obtain yourself FOR FREE. These companies are not recognized, associated, nor sanctioned by the Department. So, they may assist their customers in dealing with the Department, but they do not work with or for, nor are part of the U.S. Department of Education. Please note there is only one federal loan consolidation program. Any federal student loan servicer will be able to help you apply for free. The government does not sanction debt relief firms, so it is not true when these businesses claim they have been approved by the government. Additionally, loan forgiveness is not available to everyone, and there are very specific requirements to obtain loan forgiveness. The Department does not charge you anything for applying or inquiring about forgiveness, consolidation, or repayment plans, but you must be eligible to receive them. Please be aware of companies that try to just offer you forgiveness without qualification and want to charge you for that. To determine your eligibility for any such program you may access your account or call 1-800-433-3243.

The Federal Trade Commission has a free educational website — Consumer.gov to help people avoid scams, manage your money, use credit and loans carefully, and protect your personal information.

Biden-Harris Debt Relief Plan

How do I apply for the one-time student loan cancellation?

Student Loan Debt Relief is blocked. Courts have issued orders blocking our student debt relief program. As a result, at this time, we are not accepting applications. We are seeking to overturn those orders. If you've already applied, we'll hold your application. Subscribe and check back here for updates or reach our contact center agents at 1-833-932-3439. We will post information as soon as further updates are available.

Closed Schools

Can I get my loan discharged if my school closed?

There are certain criteria that make you eligible for a closed school discharge, and there are certain steps you need to take to get a discharge. It will be important for you to obtain your academic and financial aid records if your school closes as you may need your academic records if you plan to attend another school and want to have your coursework at the closed school taken into consideration. Contact the state licensing agency in the state in which the school was located to ask whether the state made arrangements to keep the records. The records might also be useful in substantiating your claim for a loan discharge. You may be eligible for up to a 100% discharge of your Direct Loans, Federal Family Education Loan (FFEL) Program loans, or Federal Perkins Loans under either of these circumstances: