Online Review 2022 We connect
for good

Introduction A clear strategy accelerating delivery

We’re on a purposeful, fast-paced journey. Bringing our
unique assets together and delivering significant and
sustainable long-term growth. Adam Crozier, Chairman / Philip Jansen, Chief Executive /

Financial KPIs

Return On Capital Employed (ROCE) % 8.7% Reported revenue £m Reported capital expenditure £m £5,286m Adjusted a EBITDA £m £7,577m Adjusted a EBITDA margin % 36% Normalised free cash flow c £m £1,392m Earnings per share pence 20.3p Adjusted b EPS Reported EPS

Operational KPIs

BT Group Net Promoter Score (NPS) pp improvement +2.3pp Total Openreach FTTP connections m Cumulative number of people reached to help improve their digital skills m 14.7m FY26
(target) Percentage reduction in carbon emissions intensity % reduction 55% FY
31
(target) Total 5G connections m 5.3m

R The annual bonus and long-term incentive plans that comprise our directors' remuneration are linked to certain KPIs. See the Report on directors' remuneration on page 102 of the 2022 Annual Report.
a) Adjusted EBITDA as stated is before specific items, share of post tax profits/losses of associates and joint ventures and net non-interest related finance expense, as explained on page 210 of the 2022 Annual Report.
b) Adjusted measures exclude specific items, as explained on page 209 of the 2022 Annual Report.
c) Normalised free cash flow as defined on page 211 of the 2022 Annual Report.

Strategic progress 1 of 3 Build the strongest foundations

We’re building the strongest foundation for our future. That means transforming what we sell, what we do and how we do it. To do that, we must invest in the best converged network, create a simpler, more efficient and more dynamic BT Group and build a culture where people can be their best.

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50,000 +

homes and businesses built to with our full fibre network every week

Today we've announced a trial with
@nokia to enhance mobile broadband coverage in the UK using Open RAN. It offers a fresh approach between equipment makers and telecom companies by applying standardisation to make solutions compatible.

11:31 AM · Jan 26, 2022

50 %

Our 5G network now covers over half of the UK population

Strategic progress 2 of 3 Create standout customer experiences

We know that the connectivity solutions we provide are critical to our customers’ lives and businesses. To surpass their expectations we want to deliver outstanding service and experience and offer smarter, differentiated solutions and outcomes.

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# 1

EE is Rootmetrics' #1 mobile network eight years running

For anyone wanting to contact loved ones in Ukraine, we’ve made mobile and landline calls, texts and data to and from the region free from today, 25 February.

Please be aware that signal in the area might be affected by damage to local networks and equipment.

12:30 PM · Feb 25, 2022

Record
NPS

across Consumer, BT SME and Global

Strategic progress 3 of 3 Lead the way to a bright sustainable future

Our growth plans help us lead the way to a bright, sustainable future. We want to position our portfolio for growth, incubate new tech-driven growth engines and be a leader in responsible, inclusive and sustainable business.

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6,500

every day we protect our infrastructure, networks and customers against 6,500 cyber attacks

55 %

cut in our operational carbon
emissions since FY17